Legal
Privacy policy
How Healiot handles the personal data you share with us through the SignLayer website.
Draft for legal review. This text is a placeholder and is not yet in force; final wording will be confirmed by Healiot before launch.
Last updated: To be confirmed before launch
Who we are
This website presents SignLayer, the digital signature orchestration layer and a Healiot product. Healiot is responsible for the personal data collected through this website.
What we collect
When you book a demo, we collect the details you enter in the form: full name, company, work email, mobile number, what you want to sign, your industry and any message you add. We do not put this information in web addresses.
Partner portal and downloads
If your company is a SignLayer partner, you can sign in to the partner portal with a sign-in link sent to your email. Each time you start a download, we record the date and time, your user account, your company, the license, product, version and file, whether the download was allowed and why, your IP address and your browser type (user agent). We do not use cookies or trackers to follow you across other websites. We also use your email address to send you service reminders about your company's license support, 60 days and 14 days before it ends and when it ends.
Why we record downloads
We record downloads to protect your company's licenses and software: to make sure only authorised people download licensed files, to limit misuse, to investigate security incidents and to answer license questions from your company. This is based on our legitimate interest in securing the service and on the agreement with your company.
Why we use it
We use these details only to reply to your request, arrange a demo and talk to you about SignLayer, based on the consent you give in the form.
Documents you sign
This policy covers the website only. Documents and signatures processed by SignLayer deployments are handled under the agreement between Healiot and each customer.
Who we share it with
We do not sell your data. We may use service providers, such as the systems that store demo requests, portal accounts and download records, our license provider, and Chatwoot, which stores support tickets, chat messages and attached files you send through the partner portal. They process it on our behalf and under our instructions.
How long we keep it
We keep demo requests for as long as needed to handle your request and any follow-up, then delete them. The exact period will be confirmed before launch. Download records, including IP address and browser type, are kept for 12 months and then deleted. Portal accounts are kept while your company's access is active and are deleted when access ends.
Your rights
You can ask to see, correct or delete your data, or withdraw your consent at any time, by contacting us. Your company's administrators can also ask us for the download records of their own users. You can also complain to the relevant data-protection authority in Egypt.
Contact
For privacy questions, email Healiot at info@healiot.com.